Returns & Exchanges
At ZOEVA, we want you to be completely satisfied with your beauty essentials. If you are not happy with your purchase, you can return any unused and unopened products within 30 days of delivery for a full refund.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Carefully pack your items in their original packaging to ensure they are protected during transit; please include the original packing slip.
Ship the Items
Affix the provided prepaid shipping label to your parcel and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned goods, your refund will be processed back to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing